GPay is by far one of the most famous and most used online payment apps in India, but just like any other app, you can face some transaction failure issues, or it could be that the GPay app outright does not even work when you need it the most. Well, if you also want to know why your GPay not working, like what are the possible reasons behind it and how to fix these issues, then just keep on reading. This is precisely the topic of today’s post, so let’s get on with it, shall we?
1. Shaky Internet Connection
To start with, the most common and probably the main issue that you can face while using GPay to make payment is for sure a bad internet connection. You see, for transactions to go easily, Google Pay needs to be connected to the internet all the time. GPay might not work right if your connection is slow or keeps dropping, simple as that.
Make sure your internet connection is strong and stable in order to fix this issue. To see if that helps, switch between Wi-Fi and mobile internet. If you’re already using a Wi-Fi network, try reconnecting or restarting your router if possible. For cell phone data, make sure you have a good signal and enough data left.
2. Outdated GPay App
If you use an old version of the GPay app, it might not work right. Updates often include bug fixes and enhancements that can help you with your current issues, so why not always keep your GPay app updated?
So yes, the fix is that you get the newest version of the Google Pay app. For Android, go to the Google Play Store and look for “Google Pay.” For iOS, go to the Apple App Store and follow the same steps. If there is a newer version or you are getting the option to update the app, simply do it and try transacting once again.
3. Cache and Data Problems
GPay stores temporary info (cache) that can get messed up over time and cause issues, just like many or any other app out there.
For sure, clearing the cache will fix this most of the time. What to do for that? Simple, first click on Apps on your phone, then find Google Pay and tap on Storage. After that, press Clear Cache. If that doesn’t work, you may need to delete all of your data. However, this will restart the app, so you’ll have to sign in again and enter your payment information again, you know?
4. Device Compatibility and Settings
If your device isn’t compatible or if you don’t have certain settings turned on, GPay might not work. For example, if you want to pay for things without scanning a QR code or anything like that, then your device needs to support NFC. And if that is the particular issue you are facing, then there is an easy fix for it.
Simply go to Settings on your phone, find Connections (or a similar choice), and make sure that NFC and contactless payments are turned on. Not all devices can handle NFC, so you won’t be able to use contactless payments on any device you like.
5. Bank or UPI Account Glitches
GPay purchases will not go through if the information about your bank or UPI account is wrong or has not been verified. To be honest, it is often seen that GPay asks you to verify your UPI details often as a security measure.
If you want to fix it, go to the GPay app and double-check the information of the bank or UPI account you linked. Go to Settings in Google Pay and look at the ways you pay. Check that everything is right. Fix any errors you find, then try again.
6. Insufficient Funds or Card Problems
GPay might not work if you don’t have enough money in your bank account or if your card company puts limits on it, which is pretty understandable. And there is on fix for it, just make sure you have enough balance in your bank account and you’ll be good to go. But if you are facing the issue from the backend, like from the bank’s side, then we’d advise you to contact them and have it fixed that way.
7. Security and Identity Checks
Your GPay account is safe because it has built-in safety features. The app could block your access if there is any suspicious behavior or if your identity needs to be verified, you know?
Sometimes it happens when you are in the process of making a payment, but at that very moment, the GPay requires you to log in again to make sure that you’re the one using your GPay and not some other person. Simply do that and you’ll be good to go.
8. Transaction Limits? Maybe!
For safety reasons, banks and GPay put limits on how much you can send and receive. For example, you always make small payments of a few hundred rupees or so, but suddenly there is a big amount spent like more than 10 thousand rupees or so, in that case, your bank as well as the GPay will try to verify that it is actually you making the payment. And that’s why you may face a failed transaction issue.
If this is the issue you are having, check the transaction limits set by your bank and GPay. You can usually find these limits in the terms of service for your bank or in the settings for the GPay app.
9. App or System Bugs
GPay can act up sometimes because of bugs in the app or the system, you know? Restarting the app or your device frequently will fix these issues.
Fix? Yes, there is one. Restart your phone again, and if the issue still happens, uninstall the app and install it again from the AppStore or Google Play Store. That’ll do the trick.
Final Thoughts
There can very well be many different reasons why your GPay app is not working or acting up strangely. We’d advise you to try out the fixes mentioned in this post one by one and see if you get it to work, which will work most of the time.
